ATR Bot – How We Handle Your Data

1. Scope

This policy covers data collected through our website, contact forms, communications, and any ATR Bot platform or dashboard we provide.

2. Information We Collect

2.1 Information you provide

• Contact details (name, email, phone/WhatsApp, company name).
• Messages sent through our forms, WhatsApp, email, or support channels.
• Account details if you sign up (login, role, organization info).
• Strategy and configuration details you define inside ATR Bot.

2.2 Technical & usage data

• IP address or general location (region-level), device, browser type.
• Pages and features used, timestamps, and interaction logs.
• Error logs and security events to help diagnose issues.

2.3 Broker/API information

• Tokens or keys required to connect to brokers or external services, stored securely where necessary.
• Read-access to balances, positions, orders, and executions, strictly to operate your configured strategies and dashboards.

3. How We Use Your Information

• To provide and maintain the ATR Bot platform and related services.
• To help you onboard, configure, and monitor strategies.
• To secure accounts, detect misuse, and protect our systems.
• To respond to your enquiries and provide support.
• To analyze anonymized or aggregated usage and improve reliability.

We do not sell your personal data. We do not share your strategies or sensitive trading details with other clients.

4. Cookies & Analytics

We may use lightweight cookies or similar technologies for:

• Session management and secure login.
• Basic analytics on how the site and platform are used.

You can manage cookies in your browser. Blocking essential cookies may affect platform functionality.

5. When We Share Data

We may share limited information only in these cases:

• With infrastructure or service providers (hosting, email, monitoring) who help us run ATR Bot and are expected to protect the data.
• With brokers or integration partners, but only as needed to operate the connection you requested.
• When required by law, regulation, legal process, or to protect our rights or the safety of others.

We share the minimum necessary information in each case.

6. Data Security

• We use reasonable technical and organizational measures to protect data.
• Access to sensitive systems is restricted and logged.
• No system is perfectly secure, but security is a design priority for ATR Bot.

7. Data Retention

• We retain data as long as needed to provide services, meet legal obligations, resolve disputes, and maintain security/audit trails.
• When data is no longer required, we aim to delete or anonymize it safely.

8. Your Rights & Choices

• You can ask what personal data we hold about you.
• You can request correction of inaccurate information.
• Where applicable by law, you can request deletion of certain data, especially if you are no longer a user.
• You can disconnect broker/API integrations at any time (this may disable some ATR Bot functions).

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on requests.

9. International Transfers

Our servers or service providers may be located in other countries. Where data is transferred, we aim to ensure an appropriate level of protection, consistent with applicable law.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date below. For significant changes, we will try to give clear notice.

11. Contact Us

ATR Bot / Towncraft Technologies Pvt Ltd
MSN, Chikkellur, Bangalore, Karnataka, India
Phone / WhatsApp: +91 90090 02477
Email: support@atrbot.com

For privacy-specific queries, you may also write to: privacy@atrbot.com (or your chosen official email).